We are here to help you with your purchase, so if you have questions regarding sizing or style, give us a call at 646-649-4802, Monday-Thursday from 9:30 am - 6:30 pm EST, or send us an email at firstname.lastname@example.org.
We are pleased to accept timely returns of unused, unworn, unwashed, unaltered and undamaged items within 15 days from the date you received your order. Your items must be returned in the original packaging, including any boxes, hangers, garment bags, and other signature packaging materials.
Returns made online with refunds to the original form of payment will have a $9.95 restocking fee.
For items marked 30%-50% off we accept returns within 7 days upon receipt. All returns are subject to a $9.95 restocking fee.
All items marked FINAL SALE are not eligible for return or exchange.
To Process a Return
Please email us at email@example.com or call us at 646-649-4840. Please include the following information in your email:
- Order number
- Item you wish to return
- Reason for return
Once we receive your request, we will email you a return shipping label.
If you need to exchange an item, simply contact us at firstname.lastname@example.org to request an exchange. Once we receive the item back to our warehouse, we will ship out the new item. If we cannot find a replacement at that time, we will issue you a credit memo to be used on future purchases on this web shop.
We only accept exchanges for items that were purchase via this website. Designs By Leah, Inc. will not accept items that were purchased from other retailers. Designs By Leah has the right to deny the exchange of product if the merchandise does not meet the return policy requirements.